Views:

  1. Escalate to IT Helpdesk

     
    • Go to  Service System and create a support ticket 
  2.  

    Replacement Process

     
    • If the device cannot be repaired, the Global Helpdesk will initiate the myDevice replacement process on your behalf. 
  3.  

    Prepare Information

     
    • Have your device serial number or Microsoft asset tag ready.
    • Include any error messages or symptoms in the ticket.
  4.  

    Warranty & Compliance

     
    • Check warranty status in the myDevice tool and confirm compliance requirements before replacement. 
  5. Reach out IT Helpdesk
    • In MSFT Teams reach out to a member of the the IT Helpdesk in order to get the process of a new machine started.
Keywords: cracked, broken, replace, laptop